Shipments can be FOB Origin and Prepaid Freights.
If the item is to be shipped to an address other than your billing address, we may require that address be listed with your credit card company. Most credit card companies accept this as a normal practice, and it protects you, the purchaser, and us from credit card fraud. RVA reserves the right to refuse shipment to any address other than the billing address unless the alternate shipping address is also listed with your credit card company.
Once an order is shipped, it cannot be cancelled. If the shipment is refused, the buyer is responsible for all freight charges, which includes the original delivery and the return of the item to RVA or one of its warehouses.
Special orders cannot be canceled
Standard delivery is curbside, White Glove delivery is available, please call for details.
All freight shipments require a signature at the time of delivery. When your shipment arrives you are required to visually inspect the package. Please look for any creases, rips, tears, or holes in the package and inspect further if found. Be sure to look at all sides of the package. If any damage is found please refuse delivery of the item and write the issues on the bill of lading. Please contact us immediately to resolve the problem. For bent fins on an air conditioner or small dents in non visible areas please note on the bill of lading and contact us right away, preferably while the driver is still there.
Neither RVA nor the trucking company will be responsible for any damage that has not been marked on the bill of lading at the time of delivery.
FedEx, UPS, TNT etc.
We understand that sometimes a package will be left without a signature. If this happens, you can notify to us with in 2 business days for any damage to the package. RVA will not be responsible for any damage which has not been reported within 2 business days after delivered of product. Any package sent with a value of INR 25000/- or greater will require a signature at the time of delivery and if looking any damage should be inspect the product in front of delivery team.